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Performance Overview

Our People

Employes 2007-08 2008-09 2009-10 Change on last year#
John Lewis
Number of Partners 28,314 27,346 28,323 4%
Number of full-time equivalents (FTEs) 21,606 21,016 21,606 3%
Sickness rate 3.5% 3.7% 3.2% -14%
Partner turnover 22.1% 16.8% 12.0% -29%
Waitrose
Number of Partners 40,070 40,072 42,873 7%
Number of full-time equivalents (FTEs) 22,821 23,346 24,712 6%
Sickness rate 3.2% 3.4% 3.0% -12%
Partner turnover 24.7% 23.6% 17.5% -26%
Corporate
Number of Partners 981 1,093 1,075 -2%
Number of full-time equivalents (FTEs) 889 972 972 0%
Sickness rate 1.2% 1.5% 1.3% -13%
Partner turnover 12.4% 13.2% 14.7% 11%
Partnership
Bonus as a proportion of pay* 20% 13% 15% 15%

Proportion of ethnic minority Partners 2007-08 2008-09 2009-10 Change on last year#
White 84% 83.3% 83.2% -0.1%
Asian or Asian British 7% 7.1% 6.9% -3%
Black or Black British 4% 4.3% 4.1% -4%
Chinese or other ethnic group 2% 2.1% 2.0% -5%
Mixed origin 1% 1.4% 1.5% 9%
Not given 2% 1.7% 2.3% 33%

Partner survey 2007-08 2008-09 2009-10 Change on last year#
Partnership
Average response rate 94% 93% 90% -3%
Average score 12.4 12.9 13.0 1%
John Lewis
Average response rate 94% 93% 90% -3%
Average score 12.6 13.1 13.2 1%
Waitrose
Average response rate 94% 94% 90% -4%
Average score 12.3 12.9 12.9 0%
Corporate
Average response rate 88% 86% 85% -1%
Average score 10.5 10.2 10.1 -1%

Age profile of Partners* 2009-10
Under 19 14.4%
19–29 27.3%
30–39 15.3%
40–49 19.8%
50–59 16.5%
60–65 5.3%
65+ 1.3%

Leavers by gender* 2009-10 %
Female 8,679 52%
Male 8,011 48%
Total number of leavers 16,690

Leavers by age range* 2009-10 %
Under 16 9 <1%
16–18 5,123 31%
19–29 7,958 48%
30–39 1,018 6%
40–49 908 5%
50–59 886 5%
60–65 667 4%
65+ 120 1%

Employment contract* 2009-10 %
John Lewis
Full time 10,763 38%
Part time 17,560 62%
Waitrose
Full time 12,433 29%
Part time 30,440 71%
Corporate
Full time 828 77%
Part time 247 23%
Partnership Services
Full time 137 86%
Part time 22 14%

* Partnership-wide data.
# Calculated relative to the previous year, including data expressed as a percentage.