Page 2


CSR Overview 1
About us 1
About this report 2
Chairman’s message 3
Our governance 4
Our material issues and risks 5
Our progress against commitments and targets 6
Working with others 9


OUR PEOPLE 10

We are committed to providing worthwhile and satisfying employment in a successful business.

Employee ownership 11
Our Partner Strategy 11
Diversity 11
Talent 11
Partner engagement 12
Skills and training 13
Rewards and benefits 13


OUR CUSTOMERS, PRODUCTS AND SUPPLIERS 14

We are committed to dealing fairly with our suppliers and selling responsibly sourced, quality products.

Responsible sourcing 15
Sustainable products 16
Trading fairly 18
Our customers 19


OUR COMMUNITIES 20

We are committed to making a positive difference to the communities where we do business

Our community strategy 21
Partner-led activities 22
Partner volunteering 23
Local investment 23


OUR ENVIRONMENT 24

We are committed to reducing our impact on the environment and promoting good environmental practice

Climate change 25
Water use 26
Product footprints 26
Transport and distribution 27
Refrigeration 28
Energy use 29
Responsible development 30
Waste reduction and recycling 31
Packaging 32


OUR STAKEHOLDER ENGAGEMENT 33


OUR PERFORMANCE 36

Performance overview 36
GRI index 39