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COMMITMENTS AND TARGETS STATUS PROGRESS MADE DURING 2009/10 RELATED INFO

Water: Reduce shop water use by 20% per square foot of trading floor area by 2012 (2008 baseline). On hold Due to uncertainties over baseline and 2009/10 data completeness, this target is currently on hold. Page 26

Responsible development1: Apply Responsible Development Framework (including sustainable interiors – fixtures and fittings framework) to all new builds and refurbishments; achieve minimum BREEAM standard of ‘Very Good’ (with a menu of options to be considered on each project to take us to ‘Excellent’). Ongoing Framework applied to all new builds and refurbishments; 100% build achieved required BREEAM ‘Very Good’ standard. Revised target: Our minimum acceptable standard will be ‘Very Good’, which will only be accepted where it is not practical to achieve ‘Excellent’. Page 30

Responsible development1: Increase the use of recycled materials in all projects. Ongoing 2010 has seen us continue our work to understand what materials are available so we can set realistic targets for our contractors. Recommendations will be presented to our Environment Steering Group (see our governance structure diagram on page 4) later this year. Page 30

Responsible development1: Achieve a minimum of 95% building waste recycling on all new building projects in 2010. Met; ongoing At the Croydon construction site, all waste is segregated for recycling. In addition, 3D modelling software is being trialled during the rebuild of Waitrose Sevenoaks. The ‘walkthrough technology’ allows our teams to visualise the building before construction and to coordinate architectural, structural and services design, avoiding the need for major changes during the build and reducing construction waste. Page 30

Responsible development1: Register all construction sites under the Considerate Constructors Scheme (CCS) from 2010. Met All sites are registered under the CCS. New target: Every new construction will be registered with the CCS and achieve a score of at least 35 out of 40. Page 30

Waste: Divert 95% of our waste from landfill by 2013; recycle 75% waste by year-end 2012. On track We diverted 52% of operational waste from landfill last year, up from 49%, with John Lewis recycling 50% of its waste (up from 43%) and Waitrose 53% (up from 50%). Page 31

Waste – Waitrose: Help WRAP to reduce UK food waste by 155,000 tonnes by March 2010 (2008 baseline). Met We issued customer leaflets on portion size to all branches giving practical guidance. We also used our Food Illustrated magazine and recipe cards to promote the use of leftovers. We continue to provide clear and prominent date labelling on pack, using ‘Use by’ and ‘Best before’ where appropriate and have incorporated the recent FSA guidance into our policy. Page 31

Packaging – Waitrose: Reduce own-brand packaging by 2013 (2005 baseline) and work with suppliers to encourage similar reductions. Ongoing Tonnes primary packaging per £m sales decreased by 13% from 2005/06 to 2009/10, to 21.8 tonnes while secondary and tertiary packaging decreased by 41% from 2007/08 to 2009/10, to 7.5 tonnes per £m sales (accurate data for secondary and tertiary packaging 2005/06 is not available). Page 32

Packaging – Waitrose: Apply on-pack recyclability labelling to own-brand products by year-end 2009. Not met; ongoing The roll-out of this labelling scheme is ongoing, with 5,000 own-brand lines complete. Labelling has not been applied retrospectively, but as we update or redesign existing packs, we are adding the labelling where space permits. Given recent and future planned growth as well as changes to our own-brand assortment, we expect that this will now be complete by yearend 2012. Page 32

Packaging – John Lewis: Apply on-pack recyclability labelling to own-brand products by year-end 2009. Not met; ongoing This target has been met for all new products with sufficient space and logos are being applied to all new product packaging, where space allows. To avoid product and packaging wastage, existing lines are only being updated with the logos when packaging is due to be reprinted. Page 32

Packaging – John Lewis: Reduce use of own-brand plastic packaging material and eliminate the use of non-recyclable plastics (as defined by the on-pack recyclability labelling scheme). Ongoing On target to delete all PVC in packaging by 2010 and to achieve 100% recyclable packaging by year end 2010. We recognise that local variations in recycling facilities exist and use the on-pack recyclability labelling scheme as our definition of ‘recyclable’ packaging. Page 32

Packaging – John Lewis: Reduce own-brand packaging on a like-for-like basis, delivering 50 new examples of ‘lightweighting’ per year. Met 50 new examples of lightweight packaging were delivered. New target: Deliver 100 new examples of ‘lightweighting’ in 2010. Page 32

Packaging – John Lewis: Ensure all paper and card own-brand packaging can be recycled and is made from a recycled or sustainable source. Ongoing Since 2008, all new packaging schemes are specified as needing to be recycled or from FSC-certified material. For existing packaging schemes all suppliers being contacted material to specify recycled or FSC-certified. Page 32

1 Commitments and targets previously referred to as ‘sustainable construction’ have been renamed ‘responsible development’ to reflect the launch of the Responsible Development Framework, which encompasses and supersedes the 2007 Sustainable Construction Framework.